Frequently Asked Questions

When will I get my order?

Orders take 1–2 business days to process before shipment. Once shipped, delivery time depends on your location.

Africa

  • Nigeria: 1–2 business days

  • West Africa: 1–4 business days

  • Other Parts of Africa: 2–5 business days

Outside Africa

  • 4–12 business days

How much does shipping cost?

Shipping is free on orders above $400 for both local and international orders. Orders below this threshold are charged based on the delivery location and shipping rates at checkout.

What size am I?

Our products fit true to size. You can find item-specific sizing information on each product page by clicking the “Size Guide.”

For bespoke (fit-to-measure) or customized orders, kindly contact our support team through any of the following channels:

  • WhatsApp: +234-XXX-XXX-XXXX

  • Instagram: @loombex

  • X (Twitter): @loombex

  • Email: support@loombex.com

  • Facebook: @loombex

Do you have a retail store?

Yes, Loombex currently operates physical experience and tailoring stores.

Abuja Store

Plot 141 Adetokunbo Ademola Cres, 

Wuse 2, Abuja 904101, Federal Capital Territory

 

Are your stores open?

Yes, our stores are open.

Opening Hours

  • Monday – Saturday: 8:30 AM – 7:30 PM

  • Sunday: 12:00 PM – 6:00 PM

What health and safety precautions do you take in-store?

The health and safety of our customers, staff, and community remain a priority.

  • Hand sanitizers are available at store entrances.

  • High-touch surfaces and fitting rooms are sanitized regularly.

  • Products tried on, returned, or exchanged are properly steamed and sanitized before returning to the sales floor.

  • Staff members maintain high hygiene standards at all times.

If you are feeling unwell, we kindly ask that you reschedule your visit.

For suggestions or feedback, please email us at hello@loombex.com.

Wash and care instructions

All products come with wash and care instructions listed on the product page and included inside the packaging.

What is your return/exchange policy?

We offer a full refund on Nigerian orders within 7 days of delivery, provided the product remains in new and unused condition.

Please note:

  • Discounted items are final sale.

  • Accessories and underwear cannot be returned or exchanged.

How do I start an exchange or return?

The fastest way to exchange an item is to place a new order and return the original purchase for a refund.

Once your returned item arrives at our warehouse and passes inspection, your refund will be processed.

To begin a return or exchange, please contact:

If your original order included a discount or promotion, our customer support team will assist you with your replacement order.

Do you ship internationally?

Yes, we ship worldwide.

Orders are shipped from Nigeria, and international customers may incur customs duties or taxes depending on their country’s regulations. Any applicable shipping fees are calculated during checkout.

How can I track my order?

Once your order has been processed, you will receive a confirmation email containing your tracking number and tracking link.

Tracking numbers may take up to 24 hours to become active after shipment.

Can I return an online purchase in-store?

Yes. Online purchases can be returned or exchanged at any Loombex store location. Our team will gladly assist you in finding the right fit or resolving any issues.

What are your privacy policies and terms?

You can review our Terms & Conditions and Privacy Policy directly on our website.

If you still have any questions or concerns, our support team is available seven days a week.